twilio vs plivo vs messagebird vs nexmo
SMS and Communication APIs Comparison
1 Year
twilioplivomessagebirdnexmoSimilar Packages:
What's SMS and Communication APIs?

SMS and communication APIs are essential tools for developers looking to integrate messaging, voice, and video capabilities into their applications. These packages provide robust solutions for sending SMS, making voice calls, and enabling real-time communication features. They are designed to simplify the process of connecting with users through various channels, offering scalability, reliability, and ease of use. Each package comes with its unique features, pricing models, and target use cases, making it crucial for developers to choose the right one based on their specific needs.

Package Weekly Downloads Trend
Github Stars Ranking
Stat Detail
Package
Downloads
Stars
Size
Issues
Publish
License
twilio1,594,6661,43310.6 MB3911 days agoMIT
plivo24,89298919 kB366 days agoMIT
messagebird19,234107244 kB252 years agoBSD-2-Clause
nexmo10,30541494 kB1-MIT
Feature Comparison: twilio vs plivo vs messagebird vs nexmo

Multi-Channel Support

  • twilio:

    Twilio stands out with its extensive multi-channel support, covering SMS, voice, video, chat, and even email. This makes it a go-to choice for businesses needing a comprehensive communication strategy.

  • plivo:

    Plivo offers SMS and voice capabilities but lacks support for email and chat channels. It is best suited for businesses focused on these two communication methods.

  • messagebird:

    MessageBird excels in providing multi-channel communication options, including SMS, voice, chat, and email. This allows businesses to reach customers through their preferred channels, enhancing engagement and customer experience.

  • nexmo:

    Nexmo primarily focuses on SMS and voice services but also offers some support for chat applications. While it may not be as versatile as others, it provides reliable messaging capabilities.

Ease of Integration

  • twilio:

    Twilio is known for its exceptional documentation and extensive resources, including tutorials and sample applications, making it one of the easiest platforms to integrate into existing applications.

  • plivo:

    Plivo is designed for quick integration, with a simple API and comprehensive documentation. It also offers SDKs that help developers get started quickly.

  • messagebird:

    MessageBird provides a user-friendly API with clear documentation and SDKs for various programming languages, making integration straightforward for developers of all skill levels.

  • nexmo:

    Nexmo offers a well-documented API that is easy to integrate, with numerous code samples and libraries available, facilitating a smooth onboarding process for developers.

Pricing Model

  • twilio:

    Twilio's pricing is based on usage, with different rates for SMS, voice, and other services. While it can be more expensive than some alternatives, its extensive features often justify the cost.

  • plivo:

    Plivo is known for its cost-effective pricing, especially for high-volume SMS and voice services. It provides transparent pricing that helps businesses budget effectively.

  • messagebird:

    MessageBird employs a pay-as-you-go pricing model, with costs varying based on the destination and type of message. This flexibility allows businesses to manage costs effectively as they scale.

  • nexmo:

    Nexmo offers competitive pricing for SMS and voice services, with a straightforward pay-as-you-go model. This makes it accessible for startups and small businesses looking to control costs.

Global Reach

  • twilio:

    Twilio has an extensive global reach, supporting messaging and voice services in numerous countries. Its infrastructure is designed for high reliability and compliance with local laws.

  • plivo:

    Plivo offers global SMS and voice services, but its coverage may not be as extensive as some competitors. It is best suited for businesses targeting specific regions.

  • messagebird:

    MessageBird boasts a strong global presence, allowing businesses to send messages to over 200 countries. Its extensive network ensures reliable delivery and compliance with local regulations.

  • nexmo:

    Nexmo provides global coverage for SMS and voice services, making it suitable for businesses with an international customer base. It also offers local numbers in various countries.

Customer Support

  • twilio:

    Twilio is renowned for its excellent customer support, offering multiple channels for assistance, including phone support for enterprise customers. Their community forums and extensive documentation also provide valuable resources.

  • plivo:

    Plivo offers customer support primarily through email and documentation. While responsive, it may not provide the same level of personalized support as some competitors.

  • messagebird:

    MessageBird offers robust customer support, including live chat and dedicated account managers for enterprise clients. Their support team is known for being responsive and helpful.

  • nexmo:

    Nexmo provides solid customer support through various channels, including email and chat. Their documentation is also comprehensive, helping users troubleshoot issues independently.

How to Choose: twilio vs plivo vs messagebird vs nexmo
  • twilio:

    Choose Twilio if you want a comprehensive and highly customizable communication platform with extensive features. Twilio offers a wide range of APIs for SMS, voice, video, and more, making it suitable for complex applications that require advanced functionalities.

  • plivo:

    Opt for Plivo if you require a cost-effective solution with a focus on voice and SMS capabilities. Plivo is known for its competitive pricing and ease of integration, making it a good choice for businesses looking to scale their communication needs without breaking the bank.

  • messagebird:

    Choose MessageBird if you need a versatile platform that supports multiple communication channels beyond SMS, including voice, chat, and email. It is ideal for businesses looking for a unified communication solution with global reach and strong customer support.

  • nexmo:

    Select Nexmo (now part of Vonage) if you prioritize a strong focus on SMS and voice services with a developer-friendly API. It offers excellent documentation and a straightforward pricing model, making it suitable for startups and small businesses.

README for twilio

twilio-node

Documentation

The documentation for the Twilio API can be found here.

The Node library documentation can be found here.

Versions

twilio-node uses a modified version of Semantic Versioning for all changes. See this document for details.

Supported Node.js Versions

This library supports the following Node.js implementations:

  • Node.js 14
  • Node.js 16
  • Node.js 18
  • Node.js 20
  • Node.js lts(22)

TypeScript is supported for TypeScript version 2.9 and above.

Warning Do not use this Node.js library in a front-end application. Doing so can expose your Twilio credentials to end-users as part of the bundled HTML/JavaScript sent to their browser.

Installation

npm install twilio or yarn add twilio

Test your installation

To make sure the installation was successful, try sending yourself an SMS message, like this:

// Your AccountSID and Auth Token from console.twilio.com
const accountSid = 'ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX';
const authToken = 'your_auth_token';

const client = require('twilio')(accountSid, authToken);

client.messages
  .create({
    body: 'Hello from twilio-node',
    to: '+12345678901', // Text your number
    from: '+12345678901', // From a valid Twilio number
  })
  .then((message) => console.log(message.sid));

After a brief delay, you will receive the text message on your phone.

Warning It's okay to hardcode your credentials when testing locally, but you should use environment variables to keep them secret before committing any code or deploying to production. Check out How to Set Environment Variables for more information.

OAuth Feature for Twilio APIs

We are introducing Client Credentials Flow-based OAuth 2.0 authentication. This feature is currently in beta and its implementation is subject to change.

API examples here

Organisation API examples here

Usage

Check out these code examples in JavaScript and TypeScript to get up and running quickly.

Environment Variables

twilio-node supports credential storage in environment variables. If no credentials are provided when instantiating the Twilio client (e.g., const client = require('twilio')();), the values in following env vars will be used: TWILIO_ACCOUNT_SID and TWILIO_AUTH_TOKEN.

If your environment requires SSL decryption, you can set the path to CA bundle in the env var TWILIO_CA_BUNDLE.

Client Initialization

If you invoke any V2010 operations without specifying an account SID, twilio-node will automatically use the TWILIO_ACCOUNT_SID value that the client was initialized with. This is useful for when you'd like to, for example, fetch resources for your main account but also your subaccount. See below:

// Your Account SID, Subaccount SID Auth Token from console.twilio.com
const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;
const subaccountSid = process.env.TWILIO_ACCOUNT_SUBACCOUNT_SID;

const client = require('twilio')(accountSid, authToken);
const mainAccountCalls = client.api.v2010.account.calls.list; // SID not specified, so defaults to accountSid
const subaccountCalls = client.api.v2010.account(subaccountSid).calls.list; // SID specified as subaccountSid

Lazy Loading

twilio-node supports lazy loading required modules for faster loading time. Lazy loading is enabled by default. To disable lazy loading, simply instantiate the Twilio client with the lazyLoading flag set to false:

// Your Account SID and Auth Token from console.twilio.com
const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;

const client = require('twilio')(accountSid, authToken, {
  lazyLoading: false,
});

Enable Auto-Retry with Exponential Backoff

twilio-node supports automatic retry with exponential backoff when API requests receive an Error 429 response. This retry with exponential backoff feature is disabled by default. To enable this feature, instantiate the Twilio client with the autoRetry flag set to true.

Optionally, the maximum number of retries performed by this feature can be set with the maxRetries flag. The default maximum number of retries is 3.

const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;

const client = require('twilio')(accountSid, authToken, {
  autoRetry: true,
  maxRetries: 3,
});

Set HTTP Agent Options

twilio-node allows you to set HTTP Agent Options in the Request Client. This feature allows you to re-use your connections. To enable this feature, instantiate the Twilio client with the keepAlive flag set to true.

Optionally, the socket timeout and maximum number of sockets can also be set. See the example below:

const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;

const client = require('twilio')(accountSid, authToken, {
    timeout: 30000, // HTTPS agent's socket timeout in milliseconds, default is 30000
    keepAlive: true, // https.Agent keepAlive option, default is false
    keepAliveMsecs: 1000, // https.Agent keepAliveMsecs option in milliseconds, default is 1000
    maxSockets: 20, // https.Agent maxSockets option, default is 20
    maxTotalSockets: 100, // https.Agent maxTotalSockets option, default is 100
    maxFreeSockets: 5, // https.Agent maxFreeSockets option, default is 5
    scheduling: "lifo", // https.Agent scheduling option, default is 'lifo'
});

Specify Region and/or Edge

To take advantage of Twilio's Global Infrastructure, specify the target Region and/or Edge for the client:

const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;

const client = require('twilio')(accountSid, authToken, {
  region: 'au1',
  edge: 'sydney',
});

Alternatively, specify the edge and/or region after constructing the Twilio client:

const client = require('twilio')(accountSid, authToken);
client.region = 'au1';
client.edge = 'sydney';

This will result in the hostname transforming from api.twilio.com to api.sydney.au1.twilio.com.

Iterate through records

The library automatically handles paging for you. Collections, such as calls and messages, have list and each methods that page under the hood. With both list and each, you can specify the number of records you want to receive (limit) and the maximum size you want each page fetch to be (pageSize). The library will then handle the task for you.

list eagerly fetches all records and returns them as a list, whereas each streams records and lazily retrieves pages of records as you iterate over the collection. You can also page manually using the page method.

For more information about these methods, view the auto-generated library docs.

// Your Account SID and Auth Token from console.twilio.com
const accountSid = 'ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX';
const authToken = 'your_auth_token';
const client = require('twilio')(accountSid, authToken);

client.calls.each((call) => console.log(call.direction));

Enable Debug Logging

There are two ways to enable debug logging in the default HTTP client. You can create an environment variable called TWILIO_LOG_LEVEL and set it to debug or you can set the logLevel variable on the client as debug:

const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;

const client = require('twilio')(accountSid, authToken, {
  logLevel: 'debug',
});

You can also set the logLevel variable on the client after constructing the Twilio client:

const client = require('twilio')(accountSid, authToken);
client.logLevel = 'debug';

Debug API requests

To assist with debugging, the library allows you to access the underlying request and response objects. This capability is built into the default HTTP client that ships with the library.

For example, you can retrieve the status code of the last response like so:

const accountSid = 'ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX';
const authToken = 'your_auth_token';

const client = require('twilio')(accountSid, authToken);

client.messages
  .create({
    to: '+14158675309',
    from: '+14258675310',
    body: 'Ahoy!',
  })
  .then(() => {
    // Access details about the last request
    console.log(client.lastRequest.method);
    console.log(client.lastRequest.url);
    console.log(client.lastRequest.auth);
    console.log(client.lastRequest.params);
    console.log(client.lastRequest.headers);
    console.log(client.lastRequest.data);

    // Access details about the last response
    console.log(client.httpClient.lastResponse.statusCode);
    console.log(client.httpClient.lastResponse.body);
  });

Handle exceptions

If the Twilio API returns a 400 or a 500 level HTTP response, twilio-node will throw an error including relevant information, which you can then catch:

client.messages
  .create({
    body: 'Hello from Node',
    to: '+12345678901',
    from: '+12345678901',
  })
  .then((message) => console.log(message))
  .catch((error) => {
    // You can implement your fallback code here
    console.log(error);
  });

or with async/await:

try {
  const message = await client.messages.create({
    body: 'Hello from Node',
    to: '+12345678901',
    from: '+12345678901',
  });
  console.log(message);
} catch (error) {
  // You can implement your fallback code here
  console.error(error);
}

If you are using callbacks, error information will be included in the error parameter of the callback.

400-level errors are normal during API operation ("Invalid number", "Cannot deliver SMS to that number", for example) and should be handled appropriately.

Use a custom HTTP Client

To use a custom HTTP client with this helper library, please see the advanced example of how to do so.

Use webhook validation

See example for a code sample for incoming Twilio request validation.

Docker image

The Dockerfile present in this repository and its respective twilio/twilio-node Docker image are currently used by Twilio for testing purposes only.

Getting help

If you need help installing or using the library, please check the Twilio Support Help Center first, and file a support ticket if you don't find an answer to your question.

If you've instead found a bug in the library or would like new features added, go ahead and open issues or pull requests against this repo!

Contributing

Bug fixes, docs, and library improvements are always welcome. Please refer to our Contributing Guide for detailed information on how you can contribute.

⚠️ Please be aware that a large share of the files are auto-generated by our backend tool. You are welcome to suggest changes and submit PRs illustrating the changes. However, we'll have to make the changes in the underlying tool. You can find more info about this in the Contributing Guide.

If you're not familiar with the GitHub pull request/contribution process, this is a nice tutorial.

Get started

If you want to familiarize yourself with the project, you can start by forking the repository and cloning it in your local development environment. The project requires Node.js to be installed on your machine.

After cloning the repository, install the dependencies by running the following command in the directory of your cloned repository:

npm install

You can run the existing tests to see if everything is okay by executing:

npm test

To run just one specific test file instead of the whole suite, provide a JavaScript regular expression that will match your spec file's name, like:

npm run test:javascript -- -m .\*client.\*